FAQs
Frequently Asked Questions (FAQ)
1. I have a concern about my order, what’s the easiest way to contact you?
For any questions or concerns, please email us at trynexari@gmail.com. Our support team is here to help and usually responds within 24 hours.
2. How long does it take to process my order?
All orders are processed within 2–4 business days before shipping. You’ll receive a confirmation email once your order is ready to ship.
3. How long does shipping take?
Standard shipping typically takes 7–14 business days. This applies to both domestic and international orders. Please note that shipping times may vary depending on your location and local carrier delays.
4. When will I get my tracking information?
Tracking details will be emailed to you within 24–48 hours after your order has shipped. Please allow a day or two for the carrier to update the tracking status.
5. Do you ship internationally?
Yes! We ship to several countries including the UK, Australia, Canada, and New Zealand. International shipping times and costs may vary slightly depending on the destination.
6. Can I cancel or change my order?
Yes — as long as your order has not yet shipped, you can request a change or cancellation. Since processing takes 2–4 business days, please email us at trynexari@gmail.com as soon as possible to make adjustments.
7. What is your return policy?
We offer a 30-day return policy. To qualify, the product must be in its original condition and not damaged. If you’d like to initiate a return, please contact us at trynexari@gmail.com with your order number and details.
8. What if my item arrives damaged?
If your item arrives damaged or defective, please email us right away with photos of the product and packaging. We’ll be happy to resolve the issue with a replacement or refund.
9. Is there a product guarantee?
Yes — every NEXARI product is backed by our 90-day risk-free guarantee. If you’re not satisfied, simply contact us within the return window for a full refund.